Terms of service

Who we are

Celebit is a brand of Wedmee, operated by [TO CONFIRM: registered legal entity name], registered at [TO CONFIRM: registered office address]. "We", "us", "Wedmee", and "Celebit" mean that company. "You" means anyone using the platform - a couple, a guest, or a vendor.

Your account

You must be at least 18 to hold an account.

Sign-in is by phone number and a one-time password. There is no password to remember, which also means anyone who can receive your OTP can reach your account - keep your phone and SIM secure. Give accurate information when you register, keep it current, and do not create an account on someone else's behalf without their permission. You are responsible for everything done through your account.

A session stays signed in for up to 30 days before you need a fresh OTP. You can sign out at any time from your account.

What Celebit is

Celebit is a marketplace that introduces couples to independent wedding vendors. The contract for any service is between you and the vendor directly. We are not a party to it, we do not supply the services, and we do not act as agent for either side.

We list vendors and check the documents they submit, but pricing, availability, quality, punctuality, and the performance of the work are the vendor's responsibility.

What verification means. Before a listing goes live we review documents such as a GST certificate, PAN, business licence, or address proof to confirm the business is real and the person running it is who they claim. It is a check on identity and registration only. It is not an inspection of their work, a quality guarantee, or an endorsement, and a verified badge does not transfer any of the vendor's obligations to us.

How a booking works

A booking moves through defined stages, and both sides can see where it stands:

1. Enquiry submitted - you send your requirements to a vendor
2. Pending vendor response - the vendor reviews and quotes
3. Confirmed - you and the vendor agree terms
4. Advance paid - you pay the advance, if one is agreed
5. In progress, then completed - the service is delivered

A booking can be cancelled or refunded at any stage, under the rules below. Quotes, inclusions, exclusions, and timelines are set by the vendor and shown as the vendor provides them - read them before you confirm. Anything you agree with a vendor outside the platform is between you and them, and we cannot help resolve it.

Payments

• Payments are processed by Razorpay. We do not see or store your card, UPI, or netbanking credentials.
• You can pay by UPI, credit card, debit card, netbanking, wallet, or EMI, where the vendor supports it.
• Payments may be an advance, a partial amount, or the full amount, as agreed with the vendor.
• An invoice is issued for each payment, showing the amount, applicable tax, and your GST number if you supply one.
• Amounts you pay through Celebit are applied against the vendor's total for your booking.

Our fee. We deduct a commission from what the vendor receives, and may charge a platform fee. The rate depends on the category and the vendor's agreement with us. [TO CONFIRM: state the commission rate or range, any platform fee, and whether either is charged to the couple or absorbed by the vendor.]

Cancellations and refunds

[TO CONFIRM: the cancellation and refund rules you want to enforce. At minimum: how much notice a couple must give at each booking stage, what portion of an advance is refundable at each stage, whether a vendor cancelling triggers a full refund, and how long a processed refund takes to reach the customer. A payment gateway will normally expect this published before go-live.]

The process itself works like this: a refund is requested, reviewed by us, then approved or rejected. Approved refunds are processed back through Razorpay to the original payment method. You will be notified at each step. If a refund fails at the gateway, we will contact you to arrange an alternative.

Reviews

Reviews must reflect a real experience with a vendor you actually engaged. Every review is checked before it is published, and we may reject or remove one that is false, abusive, defamatory, off-topic, or breaches these terms.

Do not review a business you own or compete with, and do not offer, accept, or solicit anything in exchange for a review. Vendors may reply to reviews but may not pressure a customer to change or withdraw one. Anyone can report a review they believe breaks these rules and we will look into it.

Published reviews stay on the platform if you later close your account, shown without your name.

Vendor terms

If you list on Celebit, you additionally agree that:

• You hold the registrations, licences, permits, and tax registrations your services require, and the documents you submit for verification are genuine and current
• Your listing, pricing, packages, and portfolio are accurate, and the work you display is yours to display
• You will keep your availability calendar current, so couples are not shown dates you cannot serve
• You will respond to enquiries within a reasonable time and honour bookings you accept
• You will deliver what was quoted, and will not demand more money than the agreed price once a booking is confirmed
• You will not use a couple's contact details for anything other than the enquiry they sent
• Payouts are made to your registered account for completed bookings, net of commission and any applicable tax, on our normal payout cycle
• Subscription fees for a paid plan are payable in advance, are not refundable for a period already run, and a lapsed or past-due subscription may limit your listing until it is settled
• We may suspend or reject a listing that fails verification, attracts sustained complaints, or breaches these terms

Acceptable use

When using Celebit you agree not to:

• Post false, misleading, unlawful, obscene, or infringing content
• Impersonate anyone, or submit documents that are not yours
• Harass, threaten, or spam other users
• Take enquiries off-platform in order to avoid fees, or solicit users for unrelated business
• Scrape, copy, or republish listings, reviews, photographs, or other content without permission
• Attempt to disrupt the service, bypass rate limits, probe for vulnerabilities, or gain unauthorised access to any account or system

Content you upload

You keep ownership of everything you upload. You grant us a non-exclusive, royalty-free licence to host, store, resize, and display it as needed to run the platform, show your listing, and promote it on the site.

You confirm you have the rights to whatever you upload. For wedding photographs in particular, that means the rights to the images themselves and the consent of the people shown in them. We will remove content on a valid complaint from a rights holder.

Suspension and termination

We may suspend or close an account that breaches these terms, is used fraudulently, fails verification, or puts other users at risk. Where it is reasonable to do so we will tell you why and give you a chance to put it right.

You can close your account at any time. Closing it does not cancel bookings already agreed with a vendor, refunds already in progress, or amounts already owed in either direction.

Complaints

If something goes wrong, contact support@celebit.in first and we will try to resolve it. Disputes about the service itself are between you and the vendor, but we will help where we reasonably can, including with evidence of what was booked and paid.

Complaints about content or personal data can also go to our Grievance Officer, whose details are in our privacy policy.

Liability

Celebit is provided on an "as is" and "as available" basis, without warranties of any kind. We do not warrant that the service will be uninterrupted, or that any vendor will perform as promised.

To the maximum extent permitted by law we are not liable for indirect or consequential losses, nor for the acts, omissions, delays, or quality of work of any vendor. Where liability cannot be excluded, our total liability to you is limited to the fees you paid us in the [TO CONFIRM: liability window, e.g. three months] before the claim arose.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Governing law

These terms are governed by the laws of India, and the courts at [TO CONFIRM: city of jurisdiction] have exclusive jurisdiction over any dispute.

Changes

We may update these terms as the platform changes. If we make a material change we will notify you, and continuing to use Celebit after it takes effect means you accept the updated terms.